Mercury Insurance Auto Insurance Review

Pros Explained

  • Rideshare coverage available: Depending on your state of residence, drivers for services such as Uber or Lyft can add a rideshare endorsement to their policy. It’ll give you coverage for any gaps not provided by the rideshare company’s policy.
  • Multiple discount opportunities: Mercury Insurance has eight available discounts for policyholders, though they may differ by state. 
  • Mechanical breakdown coverage available: This type of coverage acts as an extended warranty that pays for qualifying repairs if your car breaks down. 

Cons Explained

  • Need to purchase policy through agent: Unless you prefer one-on-one help, you may not like having to work with an agent if you prefer a completely online application process. 
  • Only available in 11 states: Only residents of Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia can purchase an auto policy with this insurer.
  • No online claims filing available: Policyholders will need to call Mercury Insurance’s 24/7 hotline to speak to a claims agent.


Mercury Insurance offers car indemnity coverage such as collision, comprehensive, and uninsured/underinsured drive vehicles. Applicants can take advantage of eight available discounts, though handiness varies by state of matter. Those who prefer to work with a company wholly online will have to look elsewhere, as Mercury Insurance only sells policies through its agents .

company Overview

Founded in 1961 and headquartered in Los Angeles, Mercury Insurance offers car, homeowners, renters, occupation, and personal umbrella policies. It ’ s a go independent agency writer of car insurance policies in California. however, car coverage through Mercury is merely available in 11 states, including Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia .

Types of coverage

Mercury Insurance offers the come car coverage options :


Collision coverage pays for vehicle repairs after being in an accident or substitute if the car is deemed a total loss. If your car is totaled, Mercury will offer the actual cash respect of your car after you pay the deductible .


Liability policy may protect you if you ’ re found legally responsible for causing wound to another person or their property. It ’ ll besides protect you in case person files a lawsuit against you for causing property price or bodily harm. Mercury Insurance offers bodily injury liability and property wrong indebtedness coverage .


Mercury offers comprehensive examination coverage, which protects your insure vehicles from cover losses such as extreme weather, vandalism, or fire .

lease car

Mercury Insurance pays for a rental car if you ’ re in an accident and your fomite needs repairs. It ‘s optional coverage, but it could be utilitarian if you need a car to commute back and forth from work or school. You can select from coverage limits ranging from $ 30 to $ 100 per day, for up to 30 days .

Uninsured and Underinsured Motor Vehicle

Uninsured and underinsured motive vehicle coverage protects drivers who are deemed not at defect in an accident with an uninsured or underinsured driver. For policyholders with this coverage, Mercury Insurance will cover the monetary value of things like car repairs, lost wages, and medical expenses .

medical Payments

medical payments insurance covers the monetary value of medical expenses if anyone in your vehicle is hurt in an car accident, careless of who ’ s at fault. Availability will depend on your state of residence .


Mercury Insurance calls its rideshare coverage “ ride-hailing policy, ” and it ’ s available for vitamin a little as $ 0.90 per day. This optional rider allows you to add coverage to your personal car policy if you drive for companies like Uber or Lyft. It ’ s available to policyholders in nine states, including Arizona, California, Florida, Georgia, Illinois, Nevada, Oklahoma, Texas, and Virginia .
Each department of state has different minimum insurance requirements, thus if you ‘re shopping for a newly insurance policy, it ’ second best to check which coverages your state requires.


Mercury Insurance offers respective discounts to help you lower your premiums, including the comply :

payment Discounts

  • Multiple Policy Discount: Save on your auto premiums by bundling your policy with homeowners, condo, or renter’s insurance. 
  • Pay-in-Full Discount: You’ll get a discount if you pay your premiums upfront annually. 
  • E-Signature Discount: You will receive a discount if you sign policy documents electronically.
  • Autopay Discount: Signing up for autopay will get you an additional discount.

Driving Habits and History

  • Good Driver Discount: You may qualify for a rate reduction if you’re accident-free for a specified amount of time. 
  • Good Student Discount: Students who excel in school may be eligible for a discount.

Vehicle Equipment

  • Multiple Car Discount: You may get a reduction on your insurance premiums If you insure two or more vehicles, you can get a premium discount.
  • Anti-Theft Discount: Vehicles with anti-theft devices may qualify for a discount. 

Since the handiness of discounts varies by state, it ’ second best to contact a Mercury Insurance agent to see what discounts you may be eligible for .

requital Options

Mercury allows policyholders to pay for their premiums in a few different ways, including by :

  • Check
  • Credit card
  • Money order

Policyholders can besides set up automatic pistol payments or make erstwhile payments on-line via the Mercury Insurance web site .
many policy companies offer discounts for setting up autopay, so consider taking advantage of this option.

Loss Ratio

Looking at the loss ratio of an insurance company is helpful when shopping about. That ’ sulfur because it can give a becoming insight as to whether an policy caller is under fiscal straiten, or whether it ‘ll be able to pay out claims .
Mercury Insurance has a 62.77 % loss proportion, which is close to average among the car insurers we compared. This signals that the caller is relatively financially firm .

other Features

In accession to its other coverage options, Mercury Insurance besides offers mechanical breakdown coverage. This type of security pays for qualifying rectify costs if your car breaks down and you ‘re past your guarantee menstruation .

Customer Service

To make a payment, file a claim, or ask a general interrogate, Mercury Insurance policyholders can contact a spokesperson at 1-800-503-3724 or speak with their local Mercury Insurance agent. Those who prefer to communicate via e-mail can reach a representative through a contact class on the Mercury Insurance web site .

Customer Satisfaction

atonement Ratings

On the 2020 J.D. Power U.S. Auto Claims Satisfaction Study, Mercury Insurance ranked 22nd out of 25 top car insurance companies, but the ship’s company didn ’ metric ton rank and file at all in the 2021 analyze. Mercury besides scored 829 in the J.D. Power 2021 U.S. Insurance Shopping Study, which is below the section average of 858. overall, the ship’s company received poor marks because policyholders weren ’ thyroxine satisfied with its customer avail .
When it comes to Mercury Insurance ’ s fiscal stability, AM Best—a third-party credit evaluation agency for the indemnity agency—gave the insurance company a Financial Strength Rating of “ A ” ( Excellent ). A high AM Best rat can offer peace of mind that an insurance company is financially legal and able to pay out claims .

Complaint Index

Researching the number of complaints an indemnity ship’s company has received each year can give you insights about whether it ’ s a bright theme to apply for coverage with them .
The National Association of Insurance Commissioners ( NAIC ) is a reputable resource to use—it collects all customer complaints about different insurance companies and uses that data to come up with complaint ratios. These numbers reflect how many complaints companies received compared to the industry average .
For 2020, Mercury ’ s charge proportion for private passenger car insurance was 1.34, higher than the industry ratio of 1.0. mean, Mercury received a higher numeral of complaints than the median of a company its size .

Account Management

Mercury Insurance offers two options for account management. Policyholders can manage their policies online by creating an on-line explanation through the Mercury Insurance web site. Those that prefer to speak with a representative can besides call customer service or talk with a local anesthetic agent for aid .

How Mercury Insurance Compares to other Auto Insurance Companies

When compared with premiums from competing insurers operating in the same states, Mercury ’ second premiums are slightly lower. calm, your premium may be higher or lower depending on factors such as the make of your fomite and driving history. It ’ s a dear idea to shop around in order to find the best rates for car coverage .
Final verdict
Mercury Insurance offers several different types of car coverage, including collision, liability, and comprehensive examination coverage. This insurance company besides provides several opportunities for discounts on your premium and a rideshare protective covering addition.

unfortunately, Mercury is only available in 11 states and has received some poor people ratings for its customer service. Plus, its on-line account management features seem to be limited. Those looking for car coverage will likely want to shop around and compare policies to find the best coverage to suit their needs.


All of our reviews of car indemnity companies are based on extensive research and analysis of each company ’ second coverage, customer service, price, years in business, accreditation, and more. To rate Mercury Insurance and other providers, we developed an car insurance review methodology that compares the car policy coverage types, extra features, discounts, account management, and reported customer experiences to help us provide insights into things like customer servicing and the potency of each company ’ second offerings .

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