The Consumer Intelligence Awards 2021 have named Britain ’ randomness best car insurance companies .
These are based on feedback from more than 48,000 customers, making this the biggest insurance-focused survey of its kind. five categories make up the awards : claims gratification, customer satisfaction, customer serve, customer hope and recommendation by customers .
There are 10 award-winners in each class. There ’ mho no overall winner as such, but these are the best car insurance companies in the UK right nowadays, based on the feedback of policyholders.

Policies, claims and customer service

Of the winners listed below, just four are listed in all five categories : Aviva, Direct Line, LV= and NFU Mutual. Taking price out of the equation – which is something we ’ ll come to in a moment – these are the best car insurance companies when considering policies, claims and customer service .
Ian Hughes, CEO of Consumer Intelligence said : “ Our awards are different from early industry awards for two major reasons. first, no-one in the diligence gets to vote in these awards and second, even the customers that are voting in the awards don ’ metric ton know that they ’ ra vote – they are plainly telling us what they think about their insurance company .
“ As an insurance company, you can ’ thyroxine influence the results by submitting a well-worded application or by taking me out for dinner. You plainly must do an amazing job for your customers all day, every day, 365 days a year. This is what delivers bang-up outcomes in these awards. ”

Best car insurance companies for claims satisfaction

• Aviva
• Churchill
• Direct Line
• LV=
• More Than
• NFU Mutual
• Privilege
• Quotemehappy.com
• Saga
• Sheila’s Wheels

Best car insurance companies for customer satisfaction

• Aviva
• Churchill
• Co-op Insurance
• Direct Line
• LV=
• NFU Mutual
• Saga
• Sainsbury’s Bank
• Sheila’s Wheels
• Zurich

Best car insurance companies for customer service

• Admiral
• Aviva
• Churchill
• Co-op Insurance
• Diamond
• Direct Line
• LV=
• NFU Mutual
• Saga
• Tesco Bank

Best car insurance companies for customer trust

• The AA
• Aviva
• Co-op Insurance
• Direct Line
• LV=
• M&S Bank
• NFU Mutual
• RAC
• Saga
• Zurich

Best car insurance companies based on customer recommendations

• Admiral
• Aviva
• Churchill
• Co-op Insurance
• Diamond
• Direct Line
• LV=
• NFU Mutual
• Post Office
• Zurich

Opinion: good insurance isn’t just about a low price

many, but not all, car indemnity adverts focus on the price of the policy, rather than the quality of the cover and the company ’ south ability to handle a claim. Price comparison websites have made it easier to secure a better deal than the refilling quote, but motorists must look beyond the monetary value and view the bigger word picture.

The Consumer Intelligence Awards are a good position to start. If a company is listed in all five categories, there ’ randomness a greater probability that a claim will be handled in a swift, effective and effective manner. Saving £50 or even £100 on the policy might turn out to be a false economy if the claims march turns out to be a nightmare .
Don ’ thymine be swayed by cuddlesome toys, film tickets or meal vouchers. alternatively, look for things like windshield traverse, security against being hit by an uninsured driver and a unblock courtesy car in the consequence of a claim .
Don ’ thymine be afraid to pick up the telephone when you ’ re discussing a policy or reclamation. How your questions are handled at this phase might be reflective of what would happen if you need to make a call .
The cost of cover is an significant consideration, specially when family budgets are rigorous. But it ’ sulfur worth considering the factors beyond the price, just in case the worst happens. Click here for tips on reducing the monetary value of indemnity, regardless of the supplier .
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Category : car insurance questions