Nationwide Car Insurance Review 2023

In the ever-evolving landscape of auto insurance, choosing the right provider can be a daunting task. It requires a careful consideration of not just affordability, but also coverage options, customer satisfaction, and additional perks that go beyond the basics.

In this detailed review, we’ll dissect Nationwide Car Insurance for the year 2023, offering a comprehensive overview of its strengths and potential areas for improvement. From its standout features to the finer details of coverage, discounts, and customer feedback, this review aims to equip you with the insights needed to make an informed decision about your auto insurance needs.

Evaluating the Pros and Cons

Nationwide Car Insurance Review 2023
Nationwide Car Insurance Review 2023

Pros of Nationwide Car Insurance

  1. Low Complaint Volume: Nationwide boasts a lower-than-expected number of complaints filed with state regulators in the realm of auto insurance.
  2. Diverse Product Offerings: Customers have a wide array of options to choose from when looking to bundle multiple products under a single insurance provider.
  3. Loyalty Rewards: Nationwide rewards loyal customers with valuable extras, including minor accident forgiveness, pet injury coverage, and car key replacement.

Cons of Nationwide Car Insurance

  1. Customer Satisfaction: Recent studies by J.D. Power indicate that customer satisfaction with Nationwide’s auto insurance falls below the industry average.
  2. Limited State Availability: Nationwide does not extend its auto insurance policies to all states.


A Thorough Assessment

Nationwide Car Insurance Review 2023
Nationwide Car Insurance Review 2023

Nationwide emerges with a perfect 5-star rating in overall performance, a testament to its exceptional standing in the insurance landscape. NerdWallet’s ratings are meticulously determined by our expert editorial team, factoring in consumer experiences, complaint data from the National Association of Insurance Commissioners, and financial strength evaluations.

Beyond its prominence in car insurance, Nationwide Car Insurance Review 2023 casts a wide net, offering an array of insurance and financial products. For those seeking to consolidate their insurance needs with a financially robust company, Nationwide presents itself as a fitting choice. In NerdWallet’s 2023 rankings, Nationwide secures the impressive No. 3 spot among the Best Car Insurance Companies.

Delving into Nationwide’s Auto Insurance Coverage

When venturing into the realm of car insurance, it’s vital to grasp the nuances of coverage options. States mandate minimum insurance requirements, but for added protection, consider comprehensive coverage. Familiarize yourself with the most common types of car insurance coverage to make an informed decision.

Nationwide delivers the expected coverage, along with added benefits:

Gap Insurance

This coverage bridges the gap between your car’s cash value at the time of a total loss and the remaining loan or lease amount. Lenders may stipulate this coverage, contingent on the purchase of comprehensive and collision coverage.

Vanishing Deductible

A unique program that gradually reduces your deductible by $100 annually for accident-free years, with potential savings of up to $500.

On Your Side Review

An invaluable annual assessment, especially following significant life events, conducted by Nationwide’s agents to ensure your insurance aligns with your needs, while also exploring available discounts.

Accident Forgiveness

Shielding you from rate hikes after a covered accident, offered once per policy and subject to state availability.

Total Loss Deductible Waiver

In the event of a total loss, this coverage allows you to forgo your comprehensive or collision deductible.

Extra Perks through Loyalty Rewards

Nationwide Car Insurance Review 2023
Nationwide Car Insurance Review 2023

Nationwide’s loyalty rewards program extends additional benefits, including:

  • Car Key Replacement: Offering coverage up to $400 for lost keys, available exclusively with comprehensive insurance.
  • Pet Injury Protection: Extending up to $1,000 for veterinary expenses in the event of pet injuries or fatalities due to a covered accident, requiring collision insurance.
  • Minor Accident Forgiveness: Ensuring your rates remain unaffected after minor accidents or fender benders, regardless of fault, provided repairs fall within Nationwide’s accident threshold. No cap on the number of accidents covered.
  • Guaranteed Repairs for Life: Lifetime assurance on car repairs conducted at a Nationwide-approved auto repair facility.
  • Auto and Home Deductible Waiver: Waiving or reimbursing your lowest deductible in the event of a covered loss impacting both your home and car.

Unlocking Discounts for Your Auto Insurance

Nationwide Car Insurance Review 2023 provides numerous opportunities for savings, including:

  • Bundling multiple policies with Nationwide.
  • Insuring more than one vehicle.
  • Owning a vehicle equipped with safety or anti-theft features.
  • Having a new car.
  • Owning a home.
  • Maintaining an accident-free record.
  • Achieving at least a B average (if aged 16 to 24).
  • Being a student away at school with a parked car at home.
  • Maintaining a clean driving record for five years.
  • Opting for automatic payments, paperless documents, or paying your policy in full.
  • Completing an approved safety course (if aged 55 or older).

Tailored Pricing with Tracked Driving Habits

Nationwide Car Insurance Review 2023

Nationwide introduces innovative pricing models based on tracked driving behavior:


Leveraging an app or device linked to your car’s diagnostic port, SmartRide monitors your driving habits, offering discounts of up to 40% for safe driving. An initial discount is awarded simply for enrollment.


Ideal for infrequent drivers, SmartMiles employs a pay-per-mile structure, factoring a base rate and a variable premium based on previous month’s mileage. In addition to low mileage savings, safe driving habits can earn you an additional 10% discount. Not available in Alaska, Hawaii, Louisiana, North Carolina, New York, and Oklahoma.


Customer Satisfaction and Complaints

Nationwide Car Insurance Review 2023 boasts a commendable track record with fewer complaints lodged with state regulators than expected given its scale. This is based on three years of data sourced from the National Association of Insurance Commissioners.

In a NerdWallet survey conducted online in June 2022, Nationwide garnered an overall satisfaction score of 76 out of 100 from a pool of its customers. In context, the average score among seven insurers was 77, with the highest being 82.

J.D. Power Study Rankings (2022)

  • Auto insurance shopping: 5th out of 8 companies.
  • Auto insurance claims satisfaction: 13th out of 21 companies.

Navigating Nationwide’s Digital Landscape

Nationwide’s website provides a convenient portal for bill payments, claims filing and tracking, policy management, and document viewing. Additionally, it offers valuable resources for retirement planning.

The Nationwide mobile app, available for both iOS and Android, empowers users to manage policies, initiate claims, request roadside assistance, and access auto insurance ID cards. The SmartRide program also has its dedicated app, designed to monitor driving behavior and reward safe practices.

Beyond Car Insurance: Nationwide’s Offerings

Nationwide extends its expertise beyond car insurance, encompassing:

  • Homeowners insurance with enhanced coverage options and supplementary perks.
  • Renters insurance, with potential savings through bundling with other Nationwide products.
  • A comprehensive array of life insurance policies, including term, whole, universal, and variable options.
  • Pet insurance coverage for devoted animal owners.

Diverse Insurance Solutions

Nationwide Car Insurance Review 2023 is your one-stop destination for a spectrum of insurance needs:

  • Condo insurance.
  • Identity theft insurance.
  • Boat and personal watercraft insurance.
  • Motorcycle insurance.
  • Recreational vehicle (RV) insurance.
  • Dental insurance.
  • Business insurance.
  • All-terrain vehicle (ATV) insurance.
  • Umbrella insurance.
  • Travel insurance.
  • Snowmobile insurance.
  • Scooter and moped insurance.

Nationwide collaborates with third-party partners to offer classic car, wedding, and flood insurance.

Methodology: Unveiling the Metrics

2022 Auto Insurance Survey Methodology

Conducted online in June 2022 by Russell Research on behalf of NerdWallet, the survey encompassed 7,755 adults aged 18 and older. Respondents evaluated auto insurance brands they had acquired or renewed policies with in the preceding 12 months, with policies registered in their names at the time of the survey. The brands were assessed on overall satisfaction, value, online experience, trustworthiness, and customer support, rated on a scale of 1-100.

Sample sizes per brand:

  • Progressive: 300 customers.
  • State Farm: 300 customers.
  • Allstate: 299 customers.
  • Geico: 299 customers.
  • USAA: 121 customers.
  • Liberty Mutual: 116 customers.
  • American Family: 105 customers.
  • Farmers: 105 customers.
  • Travelers: 105 customers.
  • Nationwide: 101 customers.

The results are weighted for national representation, with subgroup sample sizes available upon request. Subgroup differences were tested at a 95% confidence level.

Insurer Complaints Methodology

NerdWallet analyzed complaints reported to the National Association of Insurance Commissioners from 2019 to 2021. The NAIC computes a complaint index annually, measuring each subsidiary’s share of total complaints relative to its size or total premiums in the industry. NerdWallet calculated a similar index, weighted by market shares of each subsidiary, over a three-year period, to evaluate each company’s complaint history.

Auto Insurance Ratings Methodology

NerdWallet’s auto insurance ratings emphasize customer-centric features and practices. Ratings derive from weighted averages across various categories, including financial strength, consumer complaints, and discounts. The “ease of use” category encompasses factors such as website transparency and the simplicity of filing a claim. Additionally, customer satisfaction surveys are taken into account.

These ratings serve as a guide, but we encourage consumers to explore multiple insurance quotes to secure the most favorable rates. NerdWallet does not receive compensation for reviews.

For further insights into our methodology, consult our editorial guidelines and comprehensive ratings methodology for auto insurance.

Nationwide Car Insurance Review 2023
Nationwide Car Insurance Review 2023

Frequently Asked Questions

How to Obtain an Auto Quote from Nationwide?

Secure an auto insurance quote either online or by contacting a Nationwide agent.

In Which States Does Nationwide Extend Policies?

Nationwide offers auto insurance policies in all states except Alaska, Hawaii, and Louisiana.

How to File a Claim with Nationwide?

File an auto claim via the online platform, the mobile app, or by phone at 800-421-3535.


In conclusion, Nationwide Car Insurance stands as a formidable contender in the realm of auto insurance for 2023. Its array of coverage options, coupled with enticing loyalty rewards, sets it apart in a crowded market. While customer satisfaction ratings suggest room for improvement, the company’s commitment to addressing customer needs through programs like On Your Side Review is commendable.

The innovative pricing models, such as SmartRide and SmartMiles, demonstrate Nationwide’s willingness to adapt to changing driving habits and offer tailored solutions. Moreover, the availability of a diverse range of insurance products positions Nationwide as a one-stop destination for various insurance needs.

Whether you’re seeking robust coverage, loyalty perks, or a trusted provider with financial stability, Nationwide proves itself as a strong contender. As you navigate the landscape of auto insurance, this review serves as a valuable resource to help you make an informed choice tailored to your specific needs and preferences. Remember, the best insurance is one that aligns seamlessly with your lifestyle and provides peace of mind on the road ahead.


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