Unfortunately, the process got even more frustrating after my second call. Five days after that predict, which was a full week after my initial contact, I had not received a response. Payless never sent me any of the promised emails related to my write out, despite representatives ’ statements that they had done so. I had to log in to the web site with my ticket number in order to see the customer care department ’ second responses. incredibly, Payless refused to refund me the extra $ 79, stating that they believed I had agreed to the extra charges despite my possession of a receipt which proved otherwise. On the earphone, after I learned this news, the agent on the pipeline refused to let me speak to his supervisor. After a final call with a promise to report on this issue publicly, a Payless representative once again refused to elevate the call. My experience with Payless is not unique, unfortunately. Payless has a one-star ( out of five ) rate on Consumer Affairs, with 196 one-star reviews and only two five-star reviews and four with two stars. The company received the Better Business Bureau ’ sulfur ( BBB ) lowest “ F ” evaluation, and the BBB issued a countrywide warning about the company in May. Competitor Hertz received an “ A+ ” from the BBB, and both Alamo and Thrifty have “ B ” scores. Payless parent company Avis got an “ F ” from the BBB equally well, as did Enterprise. A number of plaintiffs filed a class-action lawsuit against Payless and its parent company in September 2016, for the same kind of unauthorized add-ons that happened to me.
Here is the Better Business Bureau ’ s wax description of the issues with Payless :
BBB has identified a blueprint of complaints. Consumers claim that the occupation misrepresents its sales and services. specifically, consumers allege that quoted prices for vehicle reservations are sometimes not even available or billed at a different price at a belated time. additionally, consumers claim that this business is not forthcoming with extra fees and services at the clock time of the contract. Customer ’ s claim that services they declined ; such as fuel service, road side aid, and policy, appear on their bills when they return their vehicles. Customers allege that customer service representatives are often unable to remedy their situation, transferring them from one department to another. Complainants besides allege the overall miss of communication and unwillingness to return calls. BBB has reached out to this business, but the business has failed to respond.
What can consumers do to avoid being burned by a bad lease ? Be careful of springing for the lowest available price – inquiry the company to make indisputable they have a good reputation. Consumers may besides want to contact the rental means directly to inquire about the price of extra services such as policy, as these costs are frequently not presented up-front on the rental web site. last, always be sure to double check the credit or debit calling card statement after the rental is concluded, and request and keep all original paperwork and receipts, to ensure that you are charged only what you agreed to pay. Copyright for Image : Photographer, Stock Photo, License Summary .