The resultant role is a record-high jump in the average customer satisfaction rat to 872, rising four points from 2019 and marking the third base consecutive year of improvement .
The data analytics firm surveyed more than 11,000 car policy customers who settled a claim in the previous six months to determine how indemnity carriers fared in overall customer atonement based on six indicators : claim service, estimate process, repair march, rental experience, beginning notice of loss, and settlement. The scores were then tallied and the insurance companies were ranked based on a 1,000-point plate .
here are the lead 10 car indemnity carriers in the US based on overall client satisfaction .
1. NJM Insurance
Overall customer satisfaction index evaluation : 909

NJM Insurance provides all the standard car indemnity coverages, including liability, and state-required comprehensive and collision coverages. It besides offers policies that cover modern car replacement, department of transportation expense reimbursement and pet injury. The insurance company gives clients a bevy of discounts, including those for multiple policies, multiple vehicles, wax premium requital, fomite safety features, and scholar and driver train .
2. Amica Mutual
Overall customer satisfaction index rat : 907
Amica Mutual offers the standard menu of car insurance coverage but with some attractive perks, including zero depreciation, free lock substitution and airbag haunt, reimbursement for loss earnings, and bail bonds. Policyholders can besides earn points for beneficial drive, reduce or eliminate deductibles, add identity larceny auspices and lease coverage if the owner ’ mho fomite is unserviceable because of an accident .
3. Auto-Owners Insurance
Overall customer satisfaction index rat : 890
Auto-Owners provides the usual coverages, along with several add-ons. The extra policies that customers can take out include gap insurance, diminished value coverage, and extra expenses indemnity – the latter pays for food, lodging, and other expenses incurred while the guarantee is stranded. The insurance company besides offers a numeral of discounts, including those for multi-policy, multicar, and on-line and on-time payments .
4. The Hartford
Overall customer gratification index fink : 888
Auto insurance policies from The Hartford typically include fresh car successor, 12-month indemnity rate protection, and life car repair indemnity. Customers can besides choose from several add-ons, including first-accident forgiveness, and reduction and/or release of collision deductibles. There are discounts for bundling policies, vehicles with alternate fuel types, completing drive courses, and installing anti-theft devices .
5. Metlife
Overall customer satisfaction exponent fink : 886

MetLife offers standard car policy coverage, but customers can add policies for new vehicle and major parts substitution. Policyholders can besides pick up discounts for good drive, completing approved defensive drive courses, and having multiple policies .
6. State Farm
Overall customer gratification index rat : 881
apart from the common coverages, State Farm ’ south car indemnity covers car rental while a policyholder ’ south vehicle is being repaired, and expenses for meals, lodge, and the transportation of strand clients. The insurance company besides offers a usage-based program that calculates discounts based on mileage and safe-driving measurements such as smooth acceleration and brake. State Farm besides provides accident-free, dear drive, multipolicy, multicar, and vehicle condom discounts .
7. Erie Insurance
Overall customer gratification index rat : 880
Erie Insurance operates in 12 states and Washington DC and its policies can vary depending on the localization. It offers a standard menu of indemnity coverage, along with several add-ons, including accident forgiveness, car lease, travel expense and positron emission tomography injury coverage, and new car refilling. comprehensive car insurance holders can besides enjoy spare looking glass and lock compensate, coverage for loss of personal items, reduction of deductibles, and death benefits .
8. Allstate
Overall customer satisfaction index evaluation : 876
Allstate offers standard car coverage choices with some optional add-ons, including accident forgiveness, a condom driving bonus, deductible rewards, new car refilling, and wayside aid. Allstate provides up to a 10 % deduction for users of its Drivewise app. Customers can besides pick up raw car, policy pack, anti-theft device, paperless payment, safe drive, and early on sign discounts .
9. Nationwide
Overall customer satisfaction index rate : 876

nationally offers all standard coverages, but customers can selects extra features, including gap policy, disappearing deductibles, accident forgiveness, and an annual policy judgment. Policyholders can besides use the insurance company ’ s SmartRide app, which tracks driving behavior, to get up to a 40 % dismiss for driving safely. countrywide offers multipolicy, anti-theft, good student, automatic payment, and accident-free discounts as well .
10. Farmers
Overall customer atonement index denounce : 872
Farmers offers standard coverage choices for car insurance, with several optional choices, including new car replacement, accident forgiveness, loss of use, and custom-make equipment coverage. It besides offers discounts for multipolicy holders, multiple vehicle owners, homeowners, good students, adolescent drivers, and customers who use electronic payments and install base hit features in their cars .

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