Our team of experts, with more than 35 years of compound industry experience, besides identified the best companies for respective driver profiles and those looking for specific customer service features. Those are key markers to show a person ’ s atonement with their company and coverage. To help identify the best cable car policy companies, Insure.com conducts an annual sketch with real consumers like you to rank 20 major carriers across different customer service metrics. Read on to see how policyholders weighed in on these companies in our 10th annual surveil. When choosing the best car policy company, you want to be certain you find one that matches your needs, without overpaying for it. Price is important, but you besides want to be certain you ’ ra treated right should you have to file a title. Make certain to check out whether members recommend policies and if they expect to renew coverage. The AARP Auto Insurance program guarantees that your coverage won ’ deoxythymidine monophosphate be dropped deoxyadenosine monophosphate long as you have a valid driver ’ randomness license and pay your bills. You can besides lower your monthly rate by 3 % by taking an on-line defensive drive run. Its RecoverCare, which comes with a criterion policy, helps pay for substantive home services that a customer can not do because of a brood automobile accident, such as lawn sustenance, food readiness or dog walk. Free-car replacement is another fringe benefit of a standard policy. The Hartford/AARP design besides has a 12-month situate rate, which helps seniors budget their expenses and manage retirement income. If you pay for the Advantage Plus plan, benefits include diminishing deductibles, accident forgiveness, release of deductible if you ’ ra not at-fault for an accident and emergency expense coverage.

In 2016, the Fortune 100 ship’s company released its own smartphone app, joining the ranks of the largest car insurance carriers and staying current when identify and processing consumer needs and trends. The Hartford Financial Services Group, normally known as The Hartford, began as a displace insurance company bet on in 1810, and in 1913, began to provide a number of policy coverage options, including accident, automobile liability and place damage. The Hartford logo is a hart and serves as reminder what the ship’s company, which celebrated its two-hundredth anniversary in 2010, stands for – lastingness and constancy. The Hartford, which has a partnership with the American Association of Retired Persons ( AARP ), specializes in selling policy for older drivers, and offers coverage for AARP members who are 50 or older. The majority ( 91 % ) of young drivers surveyed prefer to shop and buy coverage on-line and through fluid apps. In addition to good scholar and scholar away discounts, progressive offers lots of price breaks for the tech-savvy – get a quotation mark on-line to earn an average of 4 % off, sign on-line to net an average 9 % discount rate, and then you ’ re qualified to get the paperless discount. If you ’ re a safe driver who doesn ’ t log many miles, Progressive ’ s usage-based SnapShot plan can besides save you money. Another benefit for cash-strapped college students is the PerkShare broadcast. It provides special deals, discounts and offers on pet supplies, cabin and campsite rentals, vegetable oil changes, moving vans, car rentals and more. You can besides buy Mexico car insurance, coverage if you drive for Uber or Lyft and coverage for ATVs, JetSkis and snowmobiles. One more bonus : if you have collision coverage and your darling is injured in an car accident, Progressive can cover your veterinarian bills up to a specified limit. Progressive is the 4th-largest personal car insurance supplier and is known for its pay-as-you-drive course of study, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices. Progressive is known for a number of firsts in the car insurance industry including writing indemnity for bad drivers, concierge service to help customers find a replacement vehicle, and in-person service and corroborate after a claim report. specially tag vehicles bring claims professionals to wherever customers need them, including the site of an accident. Geico ’ s mobile app allows you to do more than charge claims and manage your account on-line. It besides shows the price of gas at nearby stations, has a parking draw timekeeper and locator, provides serve and recall reminders and uses augmented reality to highlight attractions in your area. Geico ’ s optional coverages include hand brake road service, rental reimbursement and mechanical breakdown insurance. You can besides get coverage if you drive for a ride-share or food manner of speaking company. Geico besides offers mexican car insurance policies for versatile lengths of time, which is required for driving in Mexico. You can besides qualify for up to 26 % off your rates if you are accident-free for five years. Discounts include those for military, hand brake deployment, federal workers and affinity groups. Geico besides established a eruditeness course of study at the University of Maryland University College ( UMUC ) for the spouses and children of federal politics employees and military service members. today, the company has more than 11 million policyholders, an A++ fiscal strength rat from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no retentive limits who it insures and has grown to be the second largest car indemnity supplier in the state. GEICO is well known for its advertise campaigns including the gecko, which foremost appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlist military officers. Within a class, GEICO had written 3,700 policies and hired 12 staff members. State Farm offers optional car rental reimbursement and hand brake wayside aid. It besides has travel expense reimbursement for accidents that happen army for the liberation of rwanda from home, which pays for meals, charge, and transportation home or to your address, with a return trip to pick up your car included. If you work for a rideshare company, you can get extra coverage for that, excessively. Young drivers pay a batch for coverage, but State Farm extends its good scholar dismiss beyond college graduation, until drivers are 25. safe and accident-free drivers are besides rewarded with discounts from State Farm. It besides offers usage-based policies, which monitors driving behavior and gives lower rates to those who qualify as safe drivers. Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is particularly geared toward drivers under 25, and a third base help you organize you adjacent residential be active. Customers who enjoy the resources and benefits found in the apps will appreciate the changeless invention that State Farm emphasizes. Consider State Farm if you prefer having a brick-and-mortar placement to visit with an actual agent in front of you. But don ’ thyroxine be fooled into thinking this approach is antique, the company besides offers many services via fluid devices, angstrom well as dedicated team to social media communication. state farm is the nation ’ sulfur largest private passenger car policy party in the U.S., with more than 19,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you ’ ll have an agent available in your area fix to meet with you at your public toilet .

Best car insurance company for discounts: American Family

Why we recommend it: It offers the most discounts – 18 – among the major carriers surveyed .
Editor’s pros and cons

  • With the most price breaks to choose from, chances are your driver profile will match up with more discounts than with other carriers.
  • Rewards claims-free drivers with automatic diminishing deductible.
  • Earned four-star InsureScore for customer service.


  • Claims satisfaction was lower than other companies surveyed.
  • Lower percentage of customers said they’d recommend it compared to others in the survey.

Some of the discounts American Family offers that aren ’ thymine normally found elsewhere include those for young volunteers and multi-generational customers. If you buy a policy before the end of March, you ’ ll like stipulate for a 10 % “ car premium relief credit. ” In addition to lots of discounts, American Family besides sells gap indemnity, ridesharing coverage, accidental death and dismemberment coverage, wayside emergency and rental reimbursement. It besides offers usage-based indemnity. arsenic soon as you buy a policy, $ 100 is taken off your deductible, and that continues for each accident-free year .
Feedback from surveyed customers:

  • “This is a good insurance company. Unlike others, it will not sell you something you do not need.” –Washington, age 31
  • “The prices are fair and customer service is excellent.” –Arizona, age 74
  • “I have car, home, and life insurance though them. They have the best coverage with appropriate pricing.” –Ohio, age 26
  • “That they have excellent employees with great customer service. They are easy to get ahold of and answer any questions you have. Also they are reasonably priced.” –South Dakota, age 38

Read the wide American Family reappraisal

Best for customer happiness: Auto-Owners

Why we recommend it: Excelled in keeping customers satisfied with their service and offers peculiarity coverages .
Editor’s pros and cons

  • Received four-star InsureScore for claims handling.
  • Received four-star InsureScore for customer service.
  • Highest percent (96%) of customers said they’d renew their policies.
  • Offers a variety of specialty benefits that serve customers beyond coverage and that save money on coverage.


  • No usage-based plans.
  • No rideshare coverage.
  • Lacking in mobile apps.

Auto-Owners has some extra offerings that are a snatch less common among other carriers. Included in the accessory Personal Automobile Plus Package are 10 benefits, such as identity larceny protection, cell phone replacement and the re-keying of locks. Another special coverage you can buy is diminished value, which helps mitigate disparagement in your car ’ s value after an accident. Under its “ collision advantage ” plan, Auto-Owners will waive the collision deductible if you ’ re in an accident with another car insured by the company. If you besides have a base policy policy with Auto-Owners and both your house and fomite are damaged in the like event, your car deductible will be waived if less than your personal property deductible. If it ’ s higher it will be reduced by that measure .
Feedback from surveyed customers:

  • “Claims service and price are great.” –Michigan, age 46
  • “The company is very people-oriented, with concern for the customer’s needs. If discounts are available, you will be informed and any savings will be offered to you.” –Georgia, age 55
  • “Been a satisfied customer for over 16 years.” –Arizona, age 80
  • “Good benefits and easy claims process for the price.” –South Carolina, age 68

Read the full Auto-Owners review for details and handiness

Best for military: USAA

Why we recommend it: Specializes in coverage for military members, consistent high InsureScore marks for price, claims and customer military service .
Editor’s pros and cons


  • Specialty coverage for active and retired military members and their families.
  • Received an InsureScore of four stars for claims, customer service, website/apps and pricing.


  • Extended family of retired and active military members don’t qualify; you must be the spouse or child of former or active military members.

USAA caters to military personnel, so you get a deduction for garaging your cable car on base, and it besides offers coverage if you have a side-hustle as an Uber or Lyft driver. other offerings include a release of your deductible if you ’ re not at blame for an accident. That means you won ’ thyroxine have to pay your collision deductible if an accident wasn ’ t your blame. USAA besides has a “ no drop promise/guaranteed reclamation ” program, thus tied if you have accidents and traffic violations your policy will still be renewed. It besides has a usage-based policy called SafePilot that provides up to 20 % off if you demonstrate safe drive habits .
Feedback from surveyed customers:

  • “Easy-to-use website, reasonable rates, good service and policies.” –New York, age 54
  • “They were great with my claims. I was in a renter vehicle an hour after my car got hit. And when my kitchen flooded because of a 13-year-old leaking fridge, they went after the manufacturer and got my deductible back.”” –Texas, age 34
  • “Outstanding in every aspect and in every respect. They know who their customers are and spend every waking moment addressing their unique needs by treating them as a family.” –Virginia, age 70
  • “USAA is fantastic Whenever I’ve had a question about my policy, they’ve been great about explaining anything that had me confused, their prices are great, they offer a lot of perks, including roadside assistance and a rental car if you’ve been in an accident, their web site is fantastic, and you can get your bill online and get it paid automatically out of your checking account or credit card. I set it all up and then I don’t have to think about it or worry about whether or not I remembered to pay the bill on time. If the company makes money you get a rebate at the end of the year. They’re just a real pleasure to work with.” –North Carolina, age 64

Read the full Review of USAA

How do I choose the best insurance company for 2021?

When deciding which caller is best for you, take into score how well the policy offerings and discounts match your driver visibility, in summation to how a caller rates for customer service. You can find details on most of the topics below by clicking on the company review button in the chart above .
here ’ s how to find the best car insurance company for you :

  • Research their record on customer service and claims handling — You want to be sure the company has a reputation for being responsive to customer needs, as well as for prompt and no-hassle claims handling.
  • Review policy offerings and perks – If you want to insure other types of vehicles, say a boat or snow mobile, or want free roadside assistance, or a rideshare driving endorsement, make sure the companies on your list offer these types of coverages and services.
  • Assess discounts – When it comes to car insurance discounts, what matters most is not how many are available but rather how many match your particular situation. So, if you qualify for, say, low mileage, student away, multi-car, occupation and safe driver discounts, you’d want to choose a company that offers all of those. Insure.com’s auto insurance discount analysis found that safe driver (27%) and accident-free driver  (26%) discounts net the most savings, followed by student discounts (about 18%) and bundling with home insurance (14%).
  • Consider their financial strength ratings – Be sure the company has a healthy financial portfolio by checking A.M. Best ratings so you can be confident they have the resources to pay claims. Most major carriers will pass muster, but smaller, regional companies may not, so be sure to check.
  • Check complaints to state regulators – You can see how many complaints were filed to state overseers for companies you’re considering by visiting the company review pages at Insure.com or the National Association of Insurance Commissioner’s website.
  • Compare pricing – Once you’ve vetted companies on all of the above and decided how much coverage you need, compare quotes from at least three car insurance providers to see who has the best rates. Some carriers may have huge discounts, but also a higher base rate, so still are more expensive than the others. One may be a bit cheaper and has identical coverage compared to others, in which case you’ll save money by going that one.

What we surveyed to identify the best auto insurance companies

We commissioned a view of top company policyholders. many of those surveyed had multiple types of policies. The survey collected customer ratings for 20 leading companies in the car category and 15 leading companies in each of the home, health and life categories. only current customers of the insurers on our lists were surveyed, and the survey was not clear to the general public on the Insure.com website.We asked policyholders about the follow categories for ranking purposes :

  • Value For Price
  • Customer Service
  • Claims satisfaction
  • Usefulness of website & mobile apps
  • Plan To Renew
  • Would Recommend

We besides asked for feedback and anecdotes to help people who may be looking to purchase a policy with their current indemnity provider. And we asked questions that are not rated or ranked on, such as why they first purchased from the company and how they prefer to deal with their insurance company, as this may be valuable to you when deciding if the caller is the right paroxysm for your needs. To view the excess information, be sure to click on the company logo to view its individual page .

How we ranked the top car insurance companies

Our team of policy and data experts ranked and identified the best car policy companies based on what policyholders in our review have to say about their experiences. This is an independent column analysis barren of affiliations or partnerships of any kind – companies did not pay to be included. The A.M. Best fiscal ratings represent an assessment of an insurance company ’ sulfur ability to meet its fiscal obligations to policyholders. These are offprint from the editorial rank .

Consumer’s feedback are weighted as follows:

monetary value

35 %
Customer serve

25 %

20 %
Website and app

10 %

5 %

5 %

The adept team reviews and analyzed the sketch results to share with consumers because we believe it ’ sulfur important to view and evaluate real-life feedback when shop for policy. Getting more data is constantly well when researching the best insurance companies, thus continue on to see what our survey policyholders had to say .

Why you should trust us

We ’ re not only car policy experts who enjoy sharing our cognition. We ’ re besides consumers precisely like you. As consumers, we want to know what to expect when it comes to a company ’ second claims service and if the insurance company has a decent web site and apps. We, besides, want a effective price, bang-up customer service and to feel comfortable when deciding on a company to purchase an insurance policy. For this reason, we take our Best car Insurance Company ’ s surveil badly so that all of us can find the policy company that fits our needs .
Whether it ’ s your first-time buy indemnity or switching insurance providers or 25th meter, our deputation is to provide you with a immediate and slowly way to review and determine which companies will be the best burst for you. Our reviews and rankings are indifferent and based on the earnest ratings and feedback from surveyed policyholders .

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