Ratings from Policyholders
We asked consumers who had recently made car insurance claims to rate their companies “ subscript, ” “ adequate, ” or “ superior ” on several elements of service. Our ratings tables show what share of policyholders rated each company “ superscript ” on each review interview .
As you can see, our ratings tables reveal boastful differences in how customers rated companies. For our sketch question “ overall claims-handling quality, ” for exercise, scores range from 92 percentage for Amica and 91 percentage each for Acuity and USAA to less than 50 percentage for several big insurers .
Feedback from Auto Body Shops
We besides asked car body shops to rate the insurers “ inadequate, ” “ fair, ” “ full, ” “ very good, ” or “ excellent ” on “ treating their customers ( cable car owners ) fairly. ” Our ratings tables show the percentage of surveyed shops that rated each company “ good, ” “ very thoroughly, ” or “ excellent, ” and the number of ratings each company received.
Surveyed shops gave high marks to Amica, Auto-Owners, Chubb, Erie, Pekin, USAA, and western National. Shops rated Allstate, Esurance, GEICO, Metromile, Progressive, and State Auto lowest .
Non-renewals and Terminations
You don ’ thyroxine want to sign on with an insurance company that will terminate your coverage or laborer up your rates if you get a accelerate slate or file a claim. Getting dropped by an insurance company is at best inconvenient—most policy companies charge identical high gear rates to customers who had coverage terminated by early companies. At worst you ’ ll have to enroll in a special plan for bad drivers, which is the most costly option of all.
Read more: The 7 Best Car Insurance Companies (2022)
There are certain legal restraints on termination in most states. typically it is relatively easy to cancel a policy during the policy ’ s beginning 60 days while a company checks the accuracy of its policyholders ’ applications. After that, termination is much more difficult. even at the time of reclamation, there are restraints and certain procedures that must be followed .
Our view of policyholders asked them to rate their companies on “ not unreasonably cutting coverage. ” The results appear on our ratings tables. But because cancellations are fairly uncommon, we don ’ t recommend spending a distribute more money to sign on with a party with a great cancellation criminal record.
Of course, even if a company doesn ’ t cliff you it can still dramatically increase your premium in response to an accident or misdemeanor, forcing you to terminate on your own to find a lower-priced caller. Our survey results for “ not unreasonably raising bounty ” unwrap big company-to-company variation .